Refund Policy

1. Digital Services — General Policy

All readings and advisory services offered on Goddess Destiny Psychics are digital, personalized services. Due to the nature of these services — which involve the time, energy, and expertise of our advisors — all sales are generally considered final once a service has been delivered or initiated.

2. Recorded Video Readings

For recorded video readings, the following policy applies:

• Before delivery: If your reading has been paid for but not yet recorded or delivered, you may request a cancellation and full refund within 24 hours of purchase by contacting us.
• After delivery: Once a recorded reading has been delivered to you, no refund will be issued. The service has been rendered and the advisor has invested their time and energy.
• Non-delivery: If an advisor fails to deliver your reading within the stated timeframe (typically 3–5 business days), you are entitled to a full refund. Please contact us to initiate this process.

3. Live Chat & Real-Time Sessions

• Completed sessions: No refunds are issued for live sessions that have been completed, regardless of satisfaction with the content.
• Technical issues: If a session is interrupted due to a technical failure on our platform's end, we will offer a credit or partial refund at our discretion.
• Advisor no-show: If an advisor fails to appear for a scheduled session, you will receive a full refund.

4. Dissatisfaction with a Reading

We understand that spiritual readings are subjective. Dissatisfaction with the content, style, or interpretation of a reading does not qualify for a refund, as the service has been rendered in good faith. We encourage you to review advisor profiles and reviews before booking to ensure a good fit.

If you believe an advisor acted unprofessionally, made false claims, or violated our Terms of Service, please contact us and we will investigate. Refunds may be issued at our sole discretion in cases of verified misconduct.

5. Duplicate Charges & Billing Errors

If you were charged more than once for the same service, or if a billing error occurred, please contact us immediately. We will investigate and issue a full refund for any confirmed duplicate or erroneous charges within 5–7 business days.

6. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks for services that were properly delivered may result in account suspension. We are committed to resolving disputes fairly and promptly.

7. How to Request a Refund

To request a refund, please visit our Contact Support page and submit a support request. Include the following in your message:

• Your full name
• Your email address associated with your account
• Your booking ID or order reference number
• The reason for your refund request

8. Refund Processing Time

Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase will apply to that transaction.